Items:, Value: Quick search:   About Us Hook Norton Pottery are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at hooknorton.pottery@virgin.net. Our Contact details: Hook Norton Pottery East End Farmhouse Hook Norton Banbury Oxfordshire OX15 5LG United Kingdom Phone:01608 737414 Fax: 01608 730442 Email: hooknorton.pottery@virgin.net Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. Shipping And Handling All orders are shipped by courier on a next day service (subject to availability). Delivery Schedule Individual and out-of-stock items may take could take up to 14 days before delivery. We will advise you of shipping delays when we accept your order. Back Orders You will always be emailed with the option to cancel your order if you would rather not wait. Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Guarantee You must notify us of shortages and breakages within three days of receipt of goods. Reaching Us If you need to reach us, please email us on hooknorton.pottery@virgin.net, alternatively, you can call on 01608 737414 (International +44 01608 737414) or fax us on 01608 730442 or write to us at East End Farmhouse Hook Norton Banbury Oxfordshire OX15 5LG United Kingdom Privacy Policy Hook Norton Pottery do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes Returns Policy If you are not completely satisfied with your goods, we will provide a refund minus the costs of carriage. You must contact us within seven working days to arrange collection. We will not accept returns without prior authorisation. Remittance Terms We accept payment by VISA, Mastercard, Switch, Solo and Electron, cleared cheque or bankers draft. 30-day accounts can be set up subject to credit checks.